Looking for these outcomes?

(because this is what you'll get)

  • vision

    You’ll see conflict dynamics faster and more accurately, as they happen.

  • competence

    You’ll solve the right problems in ways that keep them from coming back.

  • speed

    You’ll move more quickly through conflict conversations that used to slow you down.

Course curriculum

  • 1

    Overview and Introduction

  • 2

    Unit 1: Developing Your Internal Mindset

    • Overview: Developing Your Internal Mindset

    • Lesson 1: Core Mindset: Engage

    • Lesson 2: Emotional Intelligence

    • Lesson 3: Conflict Styles

    • Additional Resources for Developing Your Internal Mindset

    • Assignment: Improving Your Own Mindset

    • Unit 1 Quiz
  • 3

    Unit 2: Problem-Solving Basics

    • Overview: Problem-Solving Basics

    • SET-UP and DOWNLOADS: Pasha Orange Exercise

    • DEBRIEF: Pasha Orange Exercise

    • Lesson 1: Interest-Based Negotiation

    • Lesson 2: The Coaching Approach

    • SET-UP: Coaching Exercise

    • DEBRIEF: Coaching Exercise

    • Additional Resources on Problem Solving

    • Assignment: Practicing Problem Solving

    • Unit 2 Quiz
  • 4

    Unit 3: Better Conflict Conversations

    • Overview: Better Conflict Conversations

    • SET-UP and DOWNLOADS: Fran and Bob Conflict Exercise

    • DEBRIEF: Fran and Bob Conflict Exercise

    • Lesson 1: Using the Ladder of Inference

    • Lesson 2: The Secret to Better Feedback

    • SET-UP and DOWNLOADS: Feedback Exercise

    • DEBRIEF: Feedback Exercise

    • Additional Resources on Conflict Conversations

    • Additional Handout on the Ladder of Inference and the Feedback Model

    • Assignment: Practice Conflict Conversations 2

    • Unit 3 Quiz
  • 5

    Conclusion and Additional Downloads

    • Conclusion and Bonus Lesson

    • All the Slides

    • Other Good Books Related to Conflict

    • Jamie's White Paper on Conflict

Team Discounts

Contact us to learn about setting up a private instance of the course for your whole team.